HOW DO I TRACK MY ORDER?

If you'd like to track your order, you can receive up-to-the-minute information on its status by clicking the Check Your Order Status button below. If you're not already signed in to your Zmith Member profile, or if you purchased as a guest, you'll need to enter your order number (from your Order Confirmation email) along with the email address you used to place the order.



 

 

 

 

 

Payment & Shipping

We currently accept payments from Paypal and major credit cards, such as Visa and Mastercard. You are also more than welcome to pop in to our shop/offices for paying and picking up your products for free.

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Orders

 

When you place an order you will automatically receive a confirmation email from us to confirm that you have placed and paid for your order. We will notify you by email, when we have shipped your order.

 

Shipping Time

 

We aim to ship your order within 2 working days from the day you placed the order. We have our warehouses in England. We offer different shipping methods and the shipping time depends on the method you choose when placing the order. With Free Shipping, we will use GLS or local shipping couriers in Europe (depending on your location) and the typical shipping time is between 2-7 working days from the moment we ship your order. This shipping method is only available for EU. With FedEx shipping the shipping time is between 2-4 working days from the moment we ship your order within Europe. For worldwide shipping (outside EU), the shipping time is between 4-7 working days for FedEx Express Shipping.

 

Shipping and customs

 

Shipping time does not take into account local custom processing which may take few days depending on the region. Custom fees and related costs  vary depending on the country. Each customer should find out about their local custom fees and if the product can lawfully be imported to the destination. If you order within EU, there will be no customs fees as we ship from England which is within EU.

Orders shipped outside of the United States, United Kingdom, or EU countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Zmith has no control over these charges, nor can Zmith predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Shipping Region

 

We currently ship worldwide with free shippings to Europe.

 

Cancelling Order

 

Under the European Consumer Protection Act you have a right to cancel your purchase. However, to exercise this right you must notify us in writing by sending us an email to www.zmith.com">support@www.zmith.com within 14 days from the day after you received your order. No right of cancellation, refund or return exists under the Consumer Protection Law once you have used your product, unless the product is defective and you are returning it for this reason. We will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. We will also refund the cost of standard or recorded postage (the cheapest available shipping method) incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. In case there is no defect, the shipping fee is payable by the customer.



 

Secure Ordering & Payment Options

How do I place an online order?

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1. Go to the Shop homepage.If you have an account, sign in at the top right of the page. Otherwise you can browse and shop as a guest

2. Browse the site and select the products you want to view by clicking on them.

3. You’ll be taken to the detail page of that product. To add a product to your cart, click the  ‘Add to cart’ or 'Pre-order' and a mini-cart will appear on the top right of the page.

4. Continue shopping by using the navigation, or the search function.

5. ​Finished shopping? Just click the ‘Cart’ button at the top of the page. From here we recommend you preview your cart by clicking on YOUR SHOPPING CART at the top. Alternatively you proceed straight to the checkout.

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To checkout

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1. Check your country of delivery (top right corner), and review your selections, prices, and discounts. If you have a promotional code, click ADD CODE and enter it here. Please note that the cart will always calculate the best discount for you. Click PROCEED TO CHECKOUT.

2. Enter your customer information. Our system accepts English language addresses only, and does not accept accents (e.g. á, Ü, Ó etc). If you have an account and are logged in, your default details will appear here. Make sure the shipping and billing addresses are the ones you want to use for this order. You can also add a promo code on this page too.

3. Once you are happy with the information on this page, click CONTINUE TO SHIPPING METHOD.

4. Select your shipping method after reviewing any conditional information and delivery times on this page. Note that there might only be one method available. If you are satisfied, click CONTINUE TO PAYMENT.

5. Select your payment method. Lonely Planet accepts payment via Visa, MasterCard, American Express, Visa Debit and Visa Electron (UK). We do not accept payment via Discover or Diners cards, so please use one of our accepted cards if you have one. Once your details are entered and you choose to agree to the terms, click CONFIRM PURCHASE.

6. If you select PayPal, you will need to agree to the terms and conditions before being sent over to the PayPal site, and then click CONTINUE TO PAYPAL. If you select a credit card, refer to point 7 below.

7. Please ensure that the shipping address you have nominated with PayPal matches the one you have entered on our site. If your shipping address differs from the one your credit card is matched to, you will need to enter your billing address too (the billing address is needed to confirm you are the card holder).

8. If your payment has been successful, you will then see an order confirmation page that includes your order number and details of your purchase. It will also include download links for any ebook and chapter purchases you have made.

9. You will also receive an email immediately confirming these same details. Can't find it? Make sure you check your spam/junk folder as the security settings on your computer may have sent it there.

10. If you have an account with us, you will be able to access your purchases by logging in. For orders older than 2017, you can also access your download links at any time via our Find Your Order page.

 

our order is now safely in our hands. Book orders will be followed up by a dispatch email, confirming that your order has left our warehouse, along with information about expected delivery times.​



Payment types we accept

 

We accept payment via PayPal and by the following credit cards: Visa, MasterCard, American Express, Visa Debit and Visa Electron (UK). Sorry, we do not accept personal checks, cashier's cheques, money orders or direct deposits. 

 

 

 

 

Returns & Refunds

Free returns to store

 

You can return most products purchased online to any of our stores as long as they are returned in their original, unused condition within 30 days of receipt and accompanied with your delivery note. Some larger products including furniture and appliances cannot be returned to our stores and this is highlighted on your order confirmation and returns label. 

 

Thank you for shopping with us!

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